Purpose of Collecting Personal Information

The purpose of collecting customer information is related to the following matters:

  • Customer support: purchasing, payment, and delivery.

  • Providing product information, services, and assistance upon customer request.

  • Sending notifications about our latest programs and products.

  • Resolving issues that arise during the purchasing process.

Scope of Information Collection

We collect customers’ personal information when placing an order on our website, including:
Full name, email address, phone number, and address.

Duration of Information Storage

Customer personal data will be stored until a deletion request is made, or the customer logs in and deletes it themselves.
In all other cases, personal information will be securely stored on The Idiot’s servers.

Parties or Organizations with Access to the Information

  • Shipping partners: provided with necessary details (name, address, phone number) for delivery purposes.

  • Company staff: certain departments are authorized to access data for customer service purposes.

  • Affiliated or outsourced partners: for joint programs or services outlined in Section 1, subject to strict confidentiality obligations.

  • Legal requirements: we may disclose personal information if required by law and such disclosure is reasonably necessary to comply with legal processes.

  • Business transfer (if applicable): in the event of a merger, acquisition, or consolidation (in whole or in part), the buyer may gain access to stored information, including personal data.

Contact Information of the Information Collection and Management Entity

  • Company name: THE IDIOT COMPANY LIMITED

  • Tax Identification Number (TIN): 0317737378

  • Date of Issue: August 31, 2025

  • Issuing Authority: Ho Chi Minh City Department of Finance

  • Address: 62 Nguyen Thai Binh Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam

  • Phone: +84 817 766 880

  • Email: theidiottofficial@gmail.com

Methods and Tools for Users to Access and Modify Their Personal Data

If you wish to access or modify your provided personal information, you may:

Mechanism for Receiving and Resolving Consumer Complaints

At The Idiot, protecting your personal information is of utmost importance.
We guarantee that the information you provide will be kept confidential.
The Idiot commits not to share, sell, or rent your personal information to any third party, and only uses it in the following cases:

  • To improve service quality for customers.

  • To resolve disputes or complaints within 3 days of receiving them.

  • When required by law or by competent authorities.

The Idiot understands that protecting your personal data is also our responsibility.
For any questions, feedback, or concerns related to our Privacy Policy or to the misuse of your personal information beyond the stated scope, please contact us directly via:
Hotline: +84 817 766 880
Email: cs@theidiott.com